Privacy Policy for Achy Smile Shop

Effective Date: 16 April 2025

1. How We Use Your Personal Information

When you place an order with Achy Smile Shop, we collect the information needed to fulfill your purchase—this includes your name, billing and shipping addresses, payment details, email address, and phone number. We use this information to process your payment, arrange delivery, send confirmations and invoices, communicate with you, screen for fraud or suspicious activity, and, when you opt in, to provide marketing or promotional messages.

Device-related data such as your IP address, browser type, and how you navigate our site help us better understand how visitors use our site and improve your shopping experience. This also includes data collected through cookies, log files, tags, and pixels.

2. Sharing Your Information

We share your personal information with trusted third parties to operate our store and improve your experience. Shopify powers our storefront and you can learn how they use your data at shopify.com/legal/privacy. We also use Google Analytics to understand our website’s performance. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

We may share your data if required to comply with laws, enforce our policies, or protect our rights.

3. Targeted Advertising and Opt-Out Options

You may see ads from us on other websites based on your activity on our site. This is known as targeted advertising. You can opt out through the following:

Facebook: facebook.com/settings/?tab=ads
Google: google.com/settings/ads/anonymous
Bing: advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also manage broader ad settings at optout.aboutads.info.

4. Mobile Messaging Terms

If you opt in to receive SMS or MMS messages from us, you agree to receive automated or prerecorded marketing texts to the number you provide. Consent is not a requirement to purchase. Message and data rates may apply. You can opt out anytime by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive one final confirmation message.

You must notify us if you change your mobile number. Failure to do so could result in legal responsibility for messages sent to the new number owner. You agree to indemnify us in such cases.

Messages may include information about products, promotions, events, or updates. You may receive messages on a recurring basis. For support, reply HELP or email us at shop@achysmile.com.

The messaging platform may not work on all devices and delivery is dependent on your carrier. We are not responsible for message delays or failures.

You must be at least 13 years old to use the messaging program. If you are under 18, you must have parental or legal guardian consent.

You agree not to use the messaging platform to send content that is unlawful, threatening, obscene, discriminatory, or that violates HIPAA or other applicable laws.

All disputes related to our messaging program must be resolved through binding arbitration in Fayetteville, North Carolina. You waive the right to a jury trial or class action. Arbitration terms follow the rules of the American Arbitration Association. This policy remains in effect even if your participation in the program ends.

5. Your Rights

If you are located in the European Union, you have the right to access the personal information we hold about you and to request it be updated or deleted. We use your information to fulfill contracts (such as processing your order) or to pursue legitimate business interests. Your information may be transferred outside the EU to locations such as Canada or the United States.

6. Data Retention

We keep your order details for our records unless you ask us to delete them. You can contact us any time to request data deletion.

7. Do Not Track Signals

Our website does not change its data collection behavior when it detects a Do Not Track signal from your browser.

8. Children's Privacy

Our site is open to individuals of all ages. However, our SMS program is restricted to those over 13, with parental consent required for minors under 18.

9. Changes to This Policy

We may occasionally update this privacy policy to reflect changes in our practices or for legal and regulatory reasons. When we do, we will revise the effective date at the top of this page.

10. Contact Us

If you have questions about this policy or your personal data, you can reach us at shop@achysmile.com.